Warranty

Storage Instructions

Please ensure the product is stored properly. If not used for more than 3 months, kindly recharge it before usage. To maintain optimal condition, store the device in a location away from the ground, walls, or ceiling

Power Supply Check

Before using the device, verify the power supply. The product is designed for a DC 5V and 2A input.

Do not operate the product if the voltage exceeds this range.

Do not charge more than 4 hours and do not charge overnight.

Do not use it while it's charged.

Product Guarantee

In the event of any abnormal functioning, the product may be returned or exchanged through the original purchasing platform, provided you have the warranty card or purchase invoice. This must be done within 7 days from the purchase date.

What is not covered by our Warranty

 

 

  • Accidental Damage
  • USB Port Damaged. Consideration will be on a case by case basis.
  • Damage as a result of use not in accordance with electrical instructions or use with the incorrect charger rating.
  • Normal wear and tear (including damaged USB ports)
  • Negligent use
  • Use not in accordance with the operating instructions. 
  • The warranty does not cover damages or malfunctions resulting from improper usage, such as providing incorrect voltage or unauthorized repairs. Additionally, any damages due to accidents or misuse by the customer are also not covered.
  • We do not cover damages due to improper use, storage, maintenance by customers, unauthorized disassembly, or damage from force majeure.

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